Privacy Policy

1) Who we are

Provider: gridnexusnet.com (LLC), EDRPOU code: 64652486. Address: 15/7 Borys Hrinchenko St, Kyiv, 02000, Ukraine. Email: contact@gridnexusnet.com. Phone: +380 735 833 9347.

Managing Director: Sara Roth.

Legal basis: we process personal data in accordance with the Law of Ukraine “On Personal Data Protection” (Закон України “Про захист персональних даних”).

2) Personal data we collect

• Contact and identification details you provide when submitting a quote/lead request (for example: name, email, phone).
• Information related to your inquiry (for example: service details you include in the message).
• Technical data from site visits (for example: IP address, browser type, pages viewed, approximate time of access), when enabled by our site’s operation and analytics tools (if used).

3) How we use personal data

We use personal data to:

• Respond to and manage your quote/lead requests and communicate with you.
• Provide information about services and arrangements for remote order/contract where applicable.
• Improve website functioning and user experience and, where applicable, analyze usage.
• Comply with legal obligations.

We disclose required provider identity and contact details in line with the Law of Ukraine “On Electronic Commerce” (Закон України "Про електронну комерцію") and ensure consumer-facing information is available before ordering/contracting in line with the Law of Ukraine “On Consumer Protection” (Закон України "Про захист прав споживачів").

4) Remote ordering and 14-day withdrawal (where applicable)

If you order landscaping/garden services remotely (distance contract), you may have a right to refuse the contract within 14 days, subject to statutory exceptions. Details are provided at the stage of contract/offer information in accordance with the Law of Ukraine “On Consumer Protection” (Закон України "Про захист прав споживачів").

5) Legal bases and consent

We process personal data under lawful grounds provided by the Law of Ukraine “On Personal Data Protection” (Закон України “Про захист персональних даних”). Where consent is required (including for certain processing like specific marketing or analytics), we process data only with the relevant consent or another applicable legal basis.

6) Storage and security

We store personal data only for as long as necessary for the purposes described in this Policy, and then delete or anonymize it in accordance with applicable law. We use organizational and technical measures to protect personal data from unauthorized access, loss, alteration, or disclosure.

7) Your rights

Under Ukrainian law, you may have rights regarding your personal data, including the right to access, correct, and request deletion or limitation of processing in cases provided by law, as well as the right to revoke consent where processing is based on consent.

To exercise your rights, contact us using the details below. We will respond in accordance with applicable law.